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Assessing your information technology
Ideally, you should be evaluating your IT investment initiatives in the context of a comprehensive business strategy that ensures maximum returns and facilitates that all-important "alignment" of IT and business requirements. But the real world too often delivers unrestrained marbles.
It's indicative of the problem that many businesses face as they try to maintain an accurate picture of their assets. When turnover and change of these assets is inevitable and often unmonitored, you lose track of what you own and reduce the efficiencies of the processes they impact.
The business consequences are costly. Companies confront over-and under-buying of assets, lease penalties, expensive off-contract and fragmented procurement, excess maintenance and support, non-compliance with software licenses, regulatory requirements and inadequate ownership cost data for purchasing and planning.
If you don't know what infrastructure items you have, how can you effectively manage your overall IT Service Management? If you don't know how your infrastructure items are related, how can you make changes with confidence knowing your changes won't cause unintended side effects? If you don't know the current state and desired state of infrastructure configurations, how can you be assured that you will achieve guaranteed service levels?
It doesn't matter if you're upgrading, migrating or managing a solution. Before you know where you are going, it's imperative you understand where you are. How?
At HBS we offer a series of assessments that provide you a reckoning, of sorts. It's an exact picture of the state of IT at your company. Call it a milepost, benchmark, or a blueprint, if you wish. In short, our assessments provide you a comprehensive view of what's working, what isn't and the actual cost of change. Think of it as a determination how you can get from here to there.
To learn more about these assessments, click here. |
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Right now we are partnering with Microsoft to offer your company a complimentary Technology Assessment. We will examine your current state, future state and you will receive a customized report detailing opportunities to reduce risk, lower costs, increase productivity and revenues and what is more, how to eliminate the headaches and hassles that sometimes come with technology. You will also learn how implementing the the right technology to your network will: |
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 Do you believe that your phone system should do more than just answer the phone? If you do, you are among a growing number of companies that are considering making the switch to an IP based phone system. Internet Protocol (IP) telephony is a radical departure from the closed, proprietary PBXs and key telephone systems that for more than three decades defined voice communications. Today, organizations of all sizes can enjoy open standards-based, network-centric solutions that move beyond voice-only communications to multimedia -- voice, video, data, presence and collaboration -- tools to bring employees, peers, vendors, suppliers and customers together in exciting new and profitable ways.
Since 1998 when Nortel introduced the first commercially available IP PBX, the Nortel Business Communications Manager, the company has been leading the way through each step in the evolution of voice communications. BCM solutions help organizations bridge the gap between remote workers and their office counterparts, affordably delivering productivity-enhancing multimedia applications over a wide area network (WAN) while ensuring a complete enterprise IP telephony system with exemplary voice quality. Nortel's open approach to secure converged networks facilitates smooth transitions from existing systems and fast, painless IP telephony upgrades.
Heritage Business Systems is an authorized Nortel business partner, specializing in the Nortel BCM 50 and Norstar Phone System products. We have certified sales and technical engineers on staff to assist you.
Contact us to get more information about our Nortel Computer Telephony products.
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THIS ISSUE
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Microsoft Office 2007
Get an introduction to the new look in familiar programs of the 2007 Microsoft Office system. Then try out the changes with a hands-on test drive.
- See how Microsoft Office has changed, and why.
- Use the Ribbon to do what you're used to doing.
- See what the new file formats mean to you.
When you open Microsoft Office Word 2007, Office Excel 2007, Office PowerPoint 2007, and Office Access 2007, or create a new message in Office Outlook 2007, you'll see a lot that's familiar, such as your Word document or Excel worksheet. But you'll also notice a new look at the top of the window.
The old look with menus and toolbars has been replaced by the Ribbon at the top of the window. The Ribbon contains tabs that you click to get to the commands you already know how to use.
With a little time and exposure, you'll find that the Ribbon works for you, not against you. In fact, the Ribbon was developed in response to what Office users — possibly you — have asked for: programs that are simpler to use, with commands that are easier to find.
How do you use the Ribbon? Take this course to find out — and to see how you can make better documents faster.
Please click here to learn about Microsoft Office 2007.
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When you have a technology problem at your office, both you and we want to solve it as quickly as possible. We're always happy to speak with you on the phone but want to offer you an alternative that can give us both a jump start on solving your problem. You'll never have to leave a voice mail or call back again.
We have an email address that you can use as a direct line from into our service delivery system. When you send an email to one of these special addresses, your email is converted into a service ticket that automatically notifies our service dispatcher of your problem so we can begin to work on it.
The email that you send also allows you to provide additional useful information that can help us pinpoint and solve your problems more quickly. Here are some examples of useful items to include:
- A good description of the problem in the email message and a summary of the problem in the subject line.
- A screen shot. Screen shots help us understand exactly what the issue is. To get a screen shot, hold down the shift key and then hit the PstScn Key. To add it to your email, put the cursor where you want the screen shot to appear and PASTE the shot in place.
- The error message you received. If you get an error message, open it up and cut/paste it into your email.
- Which user had the problem and what they were doing at the time.
The special address is service@hbspc.net
Give it a try and let us know what you think. We’re always looking for ways to serve you better! |
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